Zoom Video and Audio Not Working? Here’s How to Troubleshoot

A graphic of a laptop displaying the Zoom logo with headphones next to it

rapid climb has been a great solution for people who want to connect with their coworkers, friends, and family from home. however, using technology international relations and security network ’ t always smooth sailing. You might have logged into a Zoom meet lone to find your sound or television international relations and security network ’ thymine working .
If your audio or television has begun to experience problems while using Zoom, there is a fix for your situation. We can help you learn how to troubleshoot when these situations happen to you .
Let ’ s pay back started with troubleshooting your sound recording on your background.

How to fix Zoom audio not working on desktop

If you are having perturb with your microphone or speakers while using Zoom on your calculator, follow these steps to test your sound recording in Zoom .

How to test Zoom audio using audio settings

audio settings are a capital way to make certain your microphone is working and avoid common Zoom audio problems. Follow these instructions to easily access audio settings before or during a suffer .

Before a meeting

  1. Go to zoom.us/signin — or launch the Zoom desktop app and click Sign In — and log into your Zoom account.

    Sign in screen on desktop

  2. Click on your profile picture, and then click Settings.

    Settings option after clicking on the profile picture

  3. Click on Audio.

    Audio settings icon

  4. Follow the rest of the instructions below to test your speaker and/or microphone.

During a meeting

  1. In the meeting controls, click the arrow next to Mute/Unmute.

    Arrow next to the Mute/Unmute icon

  2. Next, click on Audio Settings.

    Audio options

  3. Follow the rest of the instructions below to test your speaker and/or microphone.

If you ’ re struggling to join a converge, check out our scout on how to join a Zoom meeting .

Testing your speaker through Zoom

  1. Click Test Speaker. This will play a test tone to see if your speaker is working.

    Test Speaker button

  2. If you are unable to hear the test tone, select a different speaker from the drop-down menu or adjust the volume using the Output Volume scale.

    Speaker drop-down menu and Output Volume scale

Testing your microphone through Zoom

  1. In the Microphone section, you’ll see an Input Level bar move when Zoom detects audio.

    Microphone settings Input Level bar

  2. Click Test Mic to hear what your microphone picks up.

    Test Mic button

  3. Zoom will begin to record whatever sounds it detects through your microphone. Click Recording once you’re done and it will play your audio back to you. You can select additional microphones from the drop-down menu or adjust the Input Volume.

    Microphone settings drop-down menu and Input Volume scale

  4. Click the checkbox next to Automatically adjust microphone settings if you would like Zoom to automatically adjust the input volume for you.

    Checkbox in microphone settings

Test your microphone through your device

If you ’ re still having issues after troubleshooting, you will need to troubleshoot your device ’ s microphone through your device settings. It ’ s possible that your device ’ randomness system permissions are blocking Zoom from accessing your microphone or that there ’ s an emergence with the hardware .

How to fix Zoom audio on iOS or Android

There are two chief audio issues that you may have to troubleshoot :

Read more : Integration Rules

Troubleshoot Zoom speaker issues

If your Zoom sound recording is not working, follow the instructions below to troubleshoot your speaker .

  1. Make sure that your speaker is turned on. The speaker icon in the top-left corner should display sound waves next to it. If it has an X next to it, tap the speaker icon to turn your speaker on.

    Speaker icon with an X in the iOS version

  2. Increase the volume on your device. This can be done using the volume buttons on your device or within the notification panel. Many people have a habit of muting their device’s sound or setting it to vibrate only, so it’s good to make sure that this isn’t hindering the sound.

    Notification panel with a sound icon on an Android device

  3. Plug your headphones into your device and see if you can hear the audio while wearing them.
  4. Try restarting your device.
  5. If none of the above works, try removing Zoom from your device and reinstalling it from the Apple App Store or Google Play.

Troubleshoot Zoom microphone issues

If you are having fuss being heard by early participants, follow the instructions below to troubleshoot your microphone .

  1. Make sure your microphone is not muted. If your Audio icon says Unmute and has a red line through it, tap it to turn your microphone on.

    Unmute icon in iOS

    If you’re still experiencing issues, it’s possible that the meeting host accidentally muted you. Send them a message using the Chat. You can access this as shown below.

    Additional meeting options menu in iOS

    Chat function in Android

  2. Make sure your device’s audio has been connected to Zoom. If your Audio icon is displaying a red X next to it, tap it and select Call via Device Audio to connect your device’s microphone. You might see a pop-up asking for you to allow Zoom to access your microphone. Make sure you allow this.
  3. If you own headphones with a built-in microphone, try plugging them into your device to see if this helps.
  4. Make sure that Zoom has access to your microphone.
    1. If you’re using an iOS device, go to Settings > Privacy > Microphone. Make sure the toggle next to Zoom is switched on.

      Green toggle in iOS Microphone settings

    2. If you’re using an Android device, go to Settings > Apps & notifications > App permissions > Zoom. Make sure the toggle next to Microphone is switched on.
      Microphone toggle under App Permissions on Android
  1. Make sure that no other apps are trying to also use your microphone at the same time.
    1. If you’re using an iOS device, double-tap on your Home button. If you see any apps running that could be interfering, swipe up on the app icons to close them.
    2. If you’re using an Android device, tap the multitask button located in the bottom-right corner. If you see any apps that could be interfering, swipe left on the apps to close them.

How to fix Zoom video not working on desktop

If your Zoom video is not working, follow the instructions below to troubleshoot your camera .

How to troubleshoot video on Windows

  1. If you have any other programs on your computer that use your camera, make sure that they are closed.
  2. Try restarting your computer and logging back into Zoom to see if there’s an improvement.
  3. If the problem hasn’t been solved, try uninstalling the Zoom program from your computer, then reinstalling the program. You can download the program from Zoom’s Download Center.
  4. If your camera still isn’t working and you know the brand of your camera (e.g. Samsung, Logitech, Lenovo, HP), visit the company’s support pages for the device or their download pages to update your camera’s software to the latest version.

IMPORTANT

Windows 10 has a feature that can prevent Zoom from being able to entree your camera. If this might be what is causing your difficulties, you can find out how to unblock this privacy have here .

How to troubleshoot video on macOS

  1. If you have any other programs on your computer that use your camera, make sure that they are closed.
  2. Try restarting your computer.
  3. If your camera still doesn’t work in Zoom after restarting your computer, test it in another program that uses it.
    1. If it works in another program, uninstall Zoom from your computer and reinstall it. You can download the program from Zoom’s Download Center.
    2. If it isn’t working in any of your programs, contact Apple Support for help.

PRO TIP

different versions of Mac OS might have permissions preventing soar from accessing your camera. Always check your operational system permissions to make indisputable Zoom has access to your television camera .

How to fix Zoom video problems on iOS or Android

If your camera international relations and security network ’ deoxythymidine monophosphate showing any video while using Zoom on your mobile device, use these instructions to help troubleshoot your Zoom video settings .

How to troubleshoot video on Android

  1. Tap the Video icon to try starting your video.

    Start Video icon in Android

  2. Tap the Camera icon to switch between the front and back cameras.

    Camera icon in Android

  3. Make sure that any apps that also use your device’s camera aren’t running.
    1. To do this, open your recent applications by holding down the home button or tapping the recent applications key (depends on your device).
    2. Swipe right on any running apps that use your camera.
  1. Make sure that Zoom has access to your device’s camera. To do this, go to Settings > Applications > Application Manager > Zoom > App Info. If it doesn’t say Camera and Microphone under Permissions, you will need to uninstall and reinstall the app.

    App Info Permissions on Android device

  2. Uninstall Zoom by going to Settings > Applications > Application Manager > Zoom > App Info > Uninstall. Make sure to confirm that you want to uninstall Zoom.

    Uninstall option on an Android device

  3. Reinstall Zoom by opening your Google Play Store app, then search for Zoom in the search bar. Tap Install to begin downloading Zoom.

    Installing from the Google Play Store

  4. Try restarting your device.

How to troubleshoot video on iOS

  1. Tap the Start Video icon to try starting your video.

    Start Video icon in iOS

  2. Tap the Camera icon in the top left of your screen to switch between the front and back cameras.

    Camera icon in iOS

  3. Make sure that any apps that also use your device’s camera aren’t running. To do this, double-tap on your device’s home button. If any apps are running that use your camera, swipe up on their icons to close them.
  4. Make sure that Zoom has access to your device’s camera. To do this, go to Settings > Privacy > Camera. Make sure the toggle next to Zoom is green.

    Green toggle in iOS Camera settings

  5. Try restarting your device.
  6. If it’s still not working, delete the Zoom app by holding down the icon. A menu will appear; tap the red text that says Delete App and then confirm by tapping Delete.

    Deleting on an iOS device

  7. Next, reinstall Zoom by opening the Apple App Store and searching for Zoom. Tap the cloud icon next to ZOOM Cloud Meetings to begin downloading the app to your phone.

    Downloading from the Apple App Store

  8. If you’re still experiencing issues after this, test your device’s camera using other apps that also require it.
    1. If it is working in your other apps, contact Zoom support.
    2. If it isn’t working anywhere, contact Apple support.

Those are the different ways to troubleshoot your audio and television in Zoom. We hope that these tips help you get back to about chatting with your coworkers, friends, and family in no prison term. When you ’ re ready to virtually meet others again, make indisputable to check out how to schedule a Zoom merging and how to use Zoom .

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Category : Tech

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