Zoom Phone Guide – Knowledgebase / Telephone – SOU IT Help Desk

Zoom Phone
This article will show you the basics of how to use Zoom Phone. Zoom Phone enables you to place and receive earphone calls on your calculator over the Internet using your soar account through the university. This article assumes that you have a working understanding of the Zoom customer and how to log in to your SOU Zoom account. If you need a primer, consult the Faculty Zoom FAQ. If you need help with Zoom Phone, contact your Computing Coordinator.

The Information Technology department discourages you from using Zoom Phone to dial 911 unless you do not have access to any other phone.


To use Zoom Phone on your calculator, you will need the surveil equipment :

  1. Zoom client installed on the calculator. You can download the Zoom customer from hypertext transfer protocol : //zoom.us/download .
  2. A microphone, preferably as separate of a headset .
  3. Computer speakers, earbuds, or a headset .
  4. To make and receive calls you will need to have the Zoom client open and logged in .

To use Zoom Phone on your cell phone, you will need to install the Zoom App from either the Google Play Store ( Android ) or the App Store ( iPhone ) .

What to Expect When You Start

When we enroll you in Zoom Phone, you should receive two emails : one with your private Zoom Phone number and one with your annex through our chief SOU Zoom Phone number. 1630597674580 1630597674671 once your earphone has been successfully ported over to your campus earphone numeral, you will receive an e-mail that the port has been completed. There is no action needed to port your earphone number to your campus number. This will take place behind the scenes and IT will send an e-mail once it has been completed .

How to Access Zoom Phone

front for the Phone  icon in the middle of the menu buttons along the top of the Zoom client shield. 1630597674774 You can adjust your area code in your Zoom settings thus that if you are dialing a number that starts with 541, you can just dial the 7-number extension. 1630597978771
Zoom Phone does not support using campus extensions. For model, to call our IT Helpdesk, dial 541-552-6900 ( or 552-6900 if you have made the above change ) rather of using the extension 26900. We are presently setting up the campus extensions in Zoom and once completed, you will be able to call the 4 digit extension ( eg. 6900 ) Use the number slog in the middle of the Zoom Phone screen to dial the number. You may besides type in the number using your keyboard. You can backspace if you make a mistake. Place the earphone call using the bluing Call icon at the bottom of the number launching pad.

What does my call look like to the person I am calling?

once your campus earphone issue is ported into Zoom and assigned to you, people receiving a call from you will see your campus number. Your name will not be displayed ( unless you are making a call to another Zoom earphone ) .


How to Receive a Phone Call

Receiving a call call is slowly. Make indisputable that you are logged in to your Zoom node and wait. When person calls your Zoom Phone number, an incoming call pop-up book windowpane will appear and a ringtone will play. You can accept or decline the telephone call. Declined call calls go to voicemail by default. Unanswered call calls will go to voicemail after about 5 rings ( depending on your Zoom Settings )

What You Can Do During a Phone Call

While on a call, you can do the following using the buttons on the screen in your Zoom customer :

  • mute yourself .
  • Access the


    again in event you need to interact with an automated menu .

  • Adjust your


    settings for your microphone and your speakers or headset .

  • Add Call to add another party to the shout ( league call ) .
  • plaza the other party on


    . By default, they will hear detention music.

  • transfer the early party to another person. You will have the option to talk to the early person before transferring the call, or you can transfer them blind .
  • criminal record the phone predict. A verbal alert will be played to everyone on the call margin call so that they know they are being recorded. Make surely you have their accept to be recorded before you use this feature !
  • Initiate a Zoom Meet with the callers joined mechanically as call participants. Be careful with this feature because it is not slowly to revert back to a regular earphone call after you have transitioned to the Zoom converge. Ending the meet will end the earphone call option. Learn more about how soar meetings interact with Zoom call calls here .
  • Minimize the phone call within your Zoom customer. It will appear along the clear of your Zoom node screen in a bluing barroom. Click the blue cake to bring up the call call again. The call remains active while minimized. It does not place the other person on apply .
  • Hang up using the loss hang up icon .

1630597675037 1630597675127 The phone menu while on a call                                A minimized phone call

How to View Missed Calls and Voicemails

Your Zoom customer will alert you when you have missed calls or voicemails by placing a loss number picture on the Phone icon in the menu representing how many missed calls and unbridled voicemails you have. The Zoom Client will besides place crimson issue icons on the History tab key and the Voicemail tab key within the Zoom Phone window. Click on either tab key to view your call log or your voicemails respectively. 1630597675219 You will besides receive an electronic mail at your SOU electronic mail address whenever person leaves you a voice mail. The electronic mail will include an attached sound recording file containing the voice message and a transcription of the voice message. Please note that the arrangement is likely to contain errors since speech-to-text engineering is not arrant. 1630597675308

Voicemails in the Zoom Client

1630597675400 Click on the Voicemail tab key in the Zoom Phone window to access your voicemails. Click the play push button on a voice mail entrance to listen to the voice mail. If you need to download a copy of the voice mail, you can click on the three dots next to the shimmer button to access the option to download the message. You can besides delete the voice mail from the same menu. Learn more about managing your voicemails here.

Call Log in the Zoom Client

Click on the History tab key in the Zoom Phone windowpane to access your call log. You can call the person back cursorily by clicking on the call icon within an entrance. Click on the act button to listen to the record associated with that phone call, if you made one. Use the three dots to entree the expanded menu for the predict entry where you can download your call recording if you made one, clear the commemorate from your history, or block the caller. 1630597675489

Zoom SMS

Zoom Phone comes with the ability to text message. While in the Zoom customer, under phone, click on SMS on the left to start a text or to read a textbook that was sent. This feature is great if text messages are the prefer communication with students, faculty or staff. If your campus number is ported over, anyone can send a text message to your 541-552-XXXX number. 1630598312172

Zoom Phone Settings – Hide incoming calls while in Zoom Meeting

To hide telephone calls during your Zoom meetings, cluck on your profile icon in the top-right area of your Zoom customer, then click on Settings  in the menu, then click on Phone  in the side links within the Settings windowpane, then check the box for Hide incoming calls while in a Zoom meeting. 1630597675670

Zoom Phone Settings – Sign-In and Sign-Out of Receiving Shared Line Calls

Under the Phone settings in the Zoom customer, you can use the checkbox for Shared Line Group to toggle whether your earphone rings when a shared line is called that you can answer. This is used most frequently in a help desk environment and does not apply to all Zoom Phone users. 1630597675763

Zoom Settings – Start Zoom when I start Windows 

To ensure that you receive calls in your office while on your computer, it is highly suggested that you Start Zoom when I start Windows. If Zoom is not capable, you will not receive Zoom calls on your calculator. If you elect to start Zoom mutely, you will not see a prompt when Zoom opens.

Customize your voicemails, hold music, and other settings

Log in to your SOU Zoom account in a network browser at hypertext transfer protocol : //sou.zoom.us/signin. Click on the Phone  submission in the sidebar links, then click on Settings  in the menu. hera you can record your own custom greetings, blue-ribbon which greeting to use, upload your own custom hold music ( respecting copyright jurisprudence, of path ), and more. CTRL+Click here to explore all of the assorted settings that you can manage through this section of your Zoom account.

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