BitLocker is prompting for a Recovery Key, and you cannot locate the key | Dell US

note : Because BitLocker is a Microsoft encoding security product, Dell neither stores nor has the ability to provide a convalescence keystone. Dell can not circumvent the Microsoft BitLocker Recovery Key process. Dell devices are NOT encrypted when shipped from the factory. BitLocker is a Microsoft encoding product that is designed to protect the drug user data on a calculator. In the event of a problem with BitLocker, you may encounter a immediate for a BitLocker recovery key. If you do not have a work recovery key for the BitLocker prompt, you will be unable to access the calculator. There are three common ways for BitLocker to start protecting your device : BitLocker is always activated by or on behalf of a exploiter with broad administrative access to your device, whether this is you, another exploiter, or an constitution managing your device. Dell does not enable BitLocker on any device, BitLocker is enabled by the user during setup or world configuration by an administrator.The BitLocker frame-up process enforces the initiation of a recovery key at the time of activation. If you are ineffective to locate a command BitLocker recovery key and are unable to revert a configuration switch that might have caused it to be required, you ’ ll necessitate to reset your device using one of the Windows 10 convalescence options. Resetting your device will remove all of your files.For extra information about BitLocker Encryption and how it is installed on Dell computers, see Dell Knowledgebase article KB124701 – automatic pistol Windows Device Encryption/BitLocker on Dell Systems For extra information about BitLocker Encryption Keys and recovery, see Microsoft Knowledgebase article Finding your BitLocker recovery key in Windows

BitLocker recovery key storage options

Recovery keystone may be saved in respective ways depending on the version of Windows installed. The trace list describes the corroborate options to save a key per each function system interpretation and may aid in locating a saved samara ( if present ) :

For Windows 7:

  • A key may be saved to a USB flash drive
  • A key may be saved as a file (Network drive or other location)
  • A key may be physically printed 

For Windows 8.1:

  • A key may be saved to your Microsoft account (Access your Microsoft account from a different computer to retrieve the key)
  • A key may be saved to a USB flash drive
  • A key may be saved as a file (Network drive or other location)
  • A key may be physically printed 

For Windows 10:

  • A key may be saved to your Microsoft account (search BitLocker Recovery Keys to retrieve the key). 
    • If you have a modern device that supports automatic device encryption, the recovery key will most likely be in your Microsoft account. For more, see Device encryption in Windows 10
    • If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.
  • A key may be saved to a USB flash drive (Plug the USB flash drive in to your locked personal computer and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file)
  • A key may be saved to your Azure Active Directory account (for business PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Microsoft Azure account)
  • A key may be saved as a file (Network drive or other location)
  • A key may be physically printed

NOTE: The option to save as a file is the most normally used option and can sometimes cause convalescence issues when the user saves the file on the drive of the calculator that is needing to be recovered ( recommend saving to a network drive or another physical hard drive to prevent hard drive corruption from preventing recovery of the recovery key.  
Caution: If the convalescence cardinal is lost, the drive can not be unlocked by other means. To return the calculator to operation, reinstalling Windows is the only option ( this will lead to the loss of all data and configurations of the code hard drive ).

For extra information about BitLocker and the procedure of recovery, see the stick to articles :
Find my BitLocker recovery identify :
hypertext transfer protocol : // SLN298282_en_US__1iC_External_Link_BD_v1

Out of Warranty support Out of guarantee ? No problem. Browse the web site and enter your Dell Service Tag and view our offers .
NOTE: Offers are only available for US, Canada, UK, France, Germany, and China  personal computer customers. Server and Storage not applicable .

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Category : Tech

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